Monday, April 20, 2009

A few more thoughts on networking...


Quite a few people have given me feedback on my Better Networking leaflet lately and, in particular, they have asked for some thoughts on face-to-face networking at events, so I have pulled together a few more pointers. So much of the success of such events depends on your attitude to yourself.

We all know the scenario - in a fit of enthusiasm for expanding our range of contacts, we committed to go to a 'networking evening' a few weeks ahead. The day arrives sooner than we expected and we have a bundle of better things to do, but our conscience gets the better of us and we set off in a bit of a hurry and expecting to be a little late. On the way, we consider turning around a couple of times, and when we arrive in the car park we also give it some serious thought. However, we're there so we'd better go ahead. Entering the room, we see the usual characters - a little cluster of committee-types in the distance engaged in earnest conversation, a few pairs giving their attention to one another desperate to look interested and actually panicking that they are going to have to say something intelligent in a moment, and a couple of individuals standing on the edge of the group. At this point we spot the wine waiter and gladly grab a glass. Now what do we do?
Let's begin before you leave for the event and certainly in the car on the way...

Be realistic about yourself and what you would like out of the meetings you are about to have.

If you don't have some clear outcomes that you are looking for then the conversation will be aimless, lacking purpose, though potentially perfectly acceptable socially. There's nothing wrong with going to a networking event simply to have a drink and enjoy meeting a few folks. However, it isn't usually the purpose of the event, and you are unlikely to achieve certain kinds of outcome (such as new leads, collaborators, suppliers, innovations for your business) from the time.

Be prepared to ask other people what they are looking for from the 'networking' too. It can be a good way of developing a conversation.

Also be prepared for the fact that some participants HAVE come to make a number of initial acquaintances and to build a deeper rapport later. They won't be too happy to linger as you go into a deep explanation of the inner workings of your latest paradigm!

It really doesn't matter what you are wearing but it is important that you feel confident.

Some people, such as Richard Branson, appear confident in very relaxed clothes, others can't relax unless they are in a designer suit. Spend time becoming sure of yourself and what you feel confident in. Tweak it to perfection, and then wear it. Yes, there ARE norms of dress in certain industries and certain environments, but confidence is MUCH more important than matching the norms. By confident, I do NOT mean being relaxed. Sadly, I often come across people who seem to think they must dress in a suit and then look stiff and anxious at the same event as others are dressed in cords and a pullover looking calm and confident. You can't give someone your full attention when you are feeling awkward and all they go away with is an impression of an uncomfortable person and an uncomfortable conversation.

A handshake can cement long-term positive feelings and help you remember names!

When you approach someone, get eye-to-eye contact, stand tall, relax your shoulders. Smile, pause, and then offer your hand in a vertical fashion (thumb and fingers arranged above one another), firmly but not too firmly. While holding their hand, take a breath, and say; "Hello, my name is ..., and what is yours?" When they say it, shake their hand, and say; "It's good to meet you, ...". Release their hand naturally at this point. (Written like that makes this sound a bit false - it isn't as bad as it sounds and, with practice, will feel perfectly natural.

When you are parting company, again get eye-to-eye contact, smile, then a second handshake, this time using your other hand to gently enfold their elbow or upper arm, accompanied with: "It's been good talking, ..., I hope we'll meet again soon."
You will be staggered how many other people's names you will remember and how many people will remember yours. They will also feel far more affinity to you than to other people.

Lots of people feel relieved to find anyone to talk to and then don't move on soon enough.

Remember that the reason YOU are there is to network - that means meeting as many people as possible and with both of you warmly remembering a little about the other. You can't say that you have achieved this if you only speak to a small handful of potentials. Longer, deeper, more meaningful exchanges can be had later by meeting one-to-one - the job at this event is to prepare the ground for future contact.

If you are one of those folks who find yourself sticking close to a few people, challenge yourself to do better. Set yourself goals, such as: "I'm going to introduce myself to double numbers!" or "I'm going to make sure I collect a dozen business cards." or "I'm going to talk to four people I have never met before." Repeat this goal setting on a half dozen occasions and achieve the goals and you'll find you've got it cracked!

Connect with people as equals.

NEVER consider yourself above another person, nor as an inferior or subordinate. Always look for some connection between you during the conversation, having identified it and without necessarily speaking about it, use your 'insider knowledge' to ask them questions about their experience. This makes them feel listened to, and they will leave the conversation with you feeling better.
Judging people is a dangerous sport, best left to professionals!

Be careful not to talk about yourself too much.

Monitor how much you use "I", "You" and "We in your conversation. Take responsibility for the conversation (as a DIALOGUE) guiding it if it becomes one sided or negative. People don't have positive feelings towards braggers, but they do towards listeners.

I hope you'll find these useful. If you have anything to add, or would care to share your experiences, do call.

Best wishes

Working behind the scenes, helping leaders achieve things they never dreamt they could
t 07785 222380 | grahamwilson.org - inter-faith.net - thefutureofwork.org

Sunday, April 12, 2009

Corporate Alumni Networks - managing your reputation and protecting your future in recessionary times


Why reputation among former employees is so vital...

Imagine yourself, in three years' time. A former colleague calls - perhaps it's one of those you've had to 'let go' this year, or someone who saw an opportunity elsewhere and left. Their call is no surprise, because you've kept in touch with them ever since. They want your advice...

  • Perhaps they've seen you advertising a job and wonder if they should apply...

  • They've heard you are struggling with something that they were an expert in and think that they could help you...

  • The business they are running is looking for investment or to be acquired...

  • They have discovered a solution to a technical problem that has thwarted you for years...

  • They know someone they think would make an excellent member of your team...

  • They have heard you might want to dispose of a part of your firm and they are eager to buy...

  • They have an idea for a new product stream and would like to know who's best to discuss it with...

  • Maybe they have spotted a new market and would like to help you develop it...


  • There are ways of managing your reputation and getting a return on the investment...

    Despite the rhetoric, for most companies struggling to keep afloat in a tough recessionary market the likelihood of maintaining such bonds with former employees is small.

    Whatever our reason for moving on, whether we are made redundant, fired, or even go of our own choice, there is usually a bitter after-taste. Few people sing the praises of a former employer - certainly not in the next few years. It is a natural part of the psychology of adapting to change - to project the blame onto the former employer and so make the future look better.

    Employers too, used to take what some might describe as an arrogant approach: that someone who has left has been disloyal somehow and should never be entertained again. There are still many who act this way.

    If you want to nurture your relationships, and build an body of ambassadors...

    Now, suppose I said there is a way to manage your company's reputation despite these tough times, to maintain the morale of staff who leave your organisation (and encourage those that stay), to build a pool of potential future employees and of grass-roots ambassadors for the business, to provide a source of relevant innovative ideas and an extended network of referrers of business opportunities, and all this for very little outlay... would you be interested?

    There is an inexpensive way of achieving all this...

    Known as a 'corporate alumni network' - it calls for long-term commitment and a belief in the potential of former staff, but it costs very little to run, and can add enormous value in many ways.

    As one Group HR Director said; "It's a no-brainer really - just one senior player recruited through the network can pay for all its costs."

    If you recognise the benefit of keeping in touch, of nurturing the relationship with former staff, of providing a communication channel through which they can keep in contact with you, build their network, learn about opportunities, involve you in their future ventures, and through which you can make a positive contribution to their immediate needs, then I think you'll find I have something important to offer.

    A few enlightened employers have proactively managed these relationships in the past: The Mars Group, Motorola, McKinsey, KPMG, and Ford are all examples. This used to involve a lot of hands-on effort, was achieved by post or phone and was expensive. It often meant formal events to which members were invited and which required corporate sponsorship. Along the way, the firms had to learn that they couldn't control the networks, but they could influence them.

    The power of the internet means that, left to their own devices, employees can organise their own networks. They are fragile, lack authority, don't have corporate support and input (both essentials), and have no 'agenda' to sustain a positive relationship with the company.

    A modern solution, facilitating two way flows of information and a climate of care...

    Today, more firms are waking up to the possibility of offering their former staff access to an online environment, where they can maintain contact, nurture individuals and relationships and build a positive reputation. The technology is simple (though some IT departments seem reluctant to admit it!) and is completely outside your own infrastructure so it poses no threat, brings no long-term responsibilities, and is accessible to FORMER staff who (obviously) have no access to your intranet.

    What makes the network work though, is its day-to-day management. Facilitating a corporate alumni network (which is the term that these groups are known by) calls for skills in distant relationship building, an understanding of the psychology of communication and the emotional needs of former staff and an ability to offer online 'counsel' where appropriate, an ability to mentor those who are embarking on more senior roles, and to support those who might be launching their own businesses.

    A lot of support costs very little...

    I hope that you'll be persuaded that this is a simple approach that could reap considerable rewards for your business. It costs very little, though it needs a long-term commitment to make it worthwhile, but the return on the investment can be enormous.

    Visit my website: www.corporate-alumni.info to read more, to download an independent report on the nature of alumni networks, to read comments from others like you, and to learn what leads to the success of good networks. Give me a call to arrange a meeting.

    Best wishes

    Working behind the scenes, helping leaders achieve things they never dreamt they could
    t 07785 222380 | grahamwilson.org - inter-faith.net - thefutureofwork.org