Sunday, April 25, 2010

Papal visit outrage - it ain't what you do, it's the way people react to it


With apologies to Sy Oliver, Fun Boy Three and Bananarama, this morning's shock news is that Foreign Office staff, keen to make the Pope's visit to the UK a success brainstormed such ideas as...

  • Launch a "Benedict" brand of condoms
  • Perform a duet with the Queen [ie the Head of the Anglican Communion]
  • Apologise for the Spanish Armada
  • Open an abortion clinic, and
  • Bless a gay marriage.


  • The context was clear, the staff had been called together for some 'blue sky' thinking about how to turn, what could become a stale, politically-laden, event into something positive, vibrant, and more in tune with the 21st Century.

    Brainstorming is a group creativity technique designed to generate a large number of ideas in the expansive phase of problem solving. No-one can realistically lay claim to having 'invented' it, but it was popularised in 1953 by Alex Faickney Osborn in a book called Applied Imagination.

    Although psychologists have now demonstrated that it doesn't actually serve it's explicit purpose of increasing the quantity or quality of solutions generated it can be shown to improve morale, boost work enjoyment and improve team-work. The rules of brainstorming are simple - essentially, to focus on volume, to withold discussion and criticism of others' ideas, to verbalise even outrageous ideas, and to build on ideas already shared.

    It has certainly been employed for over half-a-century, and it is hard to believe that anyone in 'management' of any kind hasn't been asked to participate in a brainstorming session at some stage in their career. This makes it hard to treat seriously the reactions expressed, by those in positions of considerable power, when the output from this particular session was leaked.

    The documents clearly indicated that those involved realised that the ideas were extreme, explicitly set the context, and showed that people were genuine in their desire for a positive end-result (a popular and successful Papal visit). These are precisely the right ways of going about a brainstorming session and documenting it.

    Yet, we have a media furour, Government ministers expressing 'deep regret', a civil servant castigated, an ambassador sent to apologise to the Pope, Roman Catholic Bishops describing it as "appalling manners", one suggesting that it is the latest element of a much larger anti-Catholic smear-campaign and a Catholic spin-doctor who wonderfully turned it into a call for Catholics around the world to demonstrate their capacity for forgiveness.

    I must admit I find that last one the most outrageous given that we are witnessing the incredibly slow unfolding of a systemic process of sexual abuse by Catholic priests of young children in their care for which they have yet to accept any collective responsibility. That however is beside the point.

    These people are perfectly well aware of the technique that led to this document. They have almost certainly used it themselves in the course of their work. They are also well aware that junior staff often feel less constraint than more senior ones and that positive outcomes almost always arise from giving them scope to be creative from time-to-time. They also know that the media are pathetically hungry for stories and will inflate even the most trivial bit of news to get a response.

    So, I am far less horrified by the memo than I am by their reactions. These people are the ones who are trying to shape our moral compass, they are the ones in whom we invest the power to make significant global decisions and to address major political and environmental crises. In my opinion, it isn't the junior civil servants who deserve castigation, it is their seniors who appear to have lost themselves in the cloud of their own super-egotistical importance.

    I am happy to comment, or deliver keynote sessions, on any of the topics that I post about.
    For media and speaking enquiries, please call me, Graham Wilson, on 07785 222380.


    Best wishes


    Behind the scenes, helping those of power see themselves, other people and situations differently
    grahamwilson.org - businesscoaching.org.uk - inter-faith.net - thefutureofwork.org - corporate-alumni.info

    Saturday, April 17, 2010

    Is this social media thing just a psychological defence mechanism?


    If you don't read Seth Godin's blog, then I really recommend that you do.

    Today's soundbite raises a question about the daily flow into our Inbox's of email, spam, newsletters and so on - almost all of it low importance and low urgency.

    People complain, understandably about spam, but what about all the other stuff? Why is it that many people keep checking if there's fewer messages than they'd hoped for? Does this 'white noise' of generally irrelevant material actually serve a purpose?

    Seth argues that it does - it prevents us from experiencing the pain of not having addressed those things that REALLY needed addressing. It's distraction keeps us from anxiety about real work that we haven't done.

    So, I'd like to extend that question and ask whether there's a delusional dimension to all our activity on ecademy, linkedin, facebook and so on?

    All these interactions with people on continents that we will never do business with, with people who have little or no understanding of OUR business, with people whose networks never overlap with those which we need to access. All the "like" buttons that get pressed before we've even read the item, the re-tweets, and scrawls on the virtual wall of our friend's facebook.

    Do they serve a purpose simply to distract us from more practial tasks that would REALLY help our business? I could go on, but I'm sure you get the point.

    I am happy to comment, or deliver keynote sessions, on any of the topics that I post about.
    For media and speaking enquiries, please call me, Graham Wilson, on 07785 222380.


    Best wishes


    Behind the scenes, helping those of power see themselves, other people and situations differently
    grahamwilson.org - businesscoaching.org.uk - inter-faith.net - thefutureofwork.org - corporate-alumni.info

    Tuesday, April 13, 2010

    Corporate Alumni Networks - savvy employers nurture their leavers


    As some of you may know, for the last three or four years, I have been managing the networks of former employees for a couple of large organisations. A corporate alumni network, provides the means for people who used to work together to keep in touch. Some do so purely for social reasons, others do so for commercial ones, and many do so because they know that most new jobs are found through our personal network.

    Companies benefit a great deal from alumni networks. Not only are the members usually good ambassadors for the business but they are also a rich source of new recruits. People leave and improve themselves. It is insanity not to be prepared to offer them a job should they wish to return later. They also refer friends and relatives to the firm, and even pass on good business opportunities to their former contacts within the business.

    Of course, most companies don't even think of pro-actively managing these networks and just allow them to develop through public applications like Facebook and LinkedIn, but savvy ones choose to provide more for their former colleagues, and that's where I come in.

    A couple of us were tinkering with a recent new tool on the internet the other day. It produces animated videos to tell a story. We thought we'd experiment with an animated interview with myself explaining more about these networks. Go on, have a cup of tea and a laugh for a few minutes...



    I am happy to comment, or deliver keynote sessions, on any of the topics that I post about.
    For media and speaking enquiries, please call me, Graham Wilson, on 07785 222380.


    Best wishes


    Behind the scenes, helping those of power see themselves, other people and situations differently
    grahamwilson.org - businesscoaching.org.uk - inter-faith.net - thefutureofwork.org - corporate-alumni.info

    Thursday, April 08, 2010

    Social Intelligence - why some people love parties and others hate them


    A while ago, I posted a blog entry on Developing Social Intelligence. It obviously struck a chord with a lot of people.

    As part of a pilot in-house programme on self-development for a large organisation, I produced a short video introduction to Social Intelligence. Sadly, the recession put an end to this fascinating initiative. The video is my first effort at anything like this, so please excuse the limited technology, but I thought you might be interested nonetheless.

    Social Intelligence, first described by Edward Thorndike in 1920, explains why some people are very comfortable in the company of strangers while others find social settings painfully difficult. It is a critical factor in determining personal success, happiness, mental well-being and good personal relationships. In recent years, it has been popularised by "positive psychologists" and the "happiness movement". Academics prefer the original work, and today there are extensive research programmes exploring its genetic components, evolutionary significance and neuro-imagery.



    I am happy to comment, or deliver keynote sessions, on any of the topics that I post about.
    For media and speaking enquiries, please call me, Graham Wilson, on 07785 222380.


    Best wishes


    Behind the scenes, helping those of power see themselves, other people and situations differently
    grahamwilson.org - businesscoaching.org.uk - inter-faith.net - thefutureofwork.org - corporate-alumni.info